FAQs

1. Why should I choose real silk over synthetic fabrics?

Real silk is a natural, breathable, and hypoallergenic fabric that offers numerous benefits for your skin and hair. Unlike synthetic fabrics, real silk is gentler, reducing friction and helping to prevent hair breakage, frizz, and wrinkles. It also provides temperature-regulating properties, keeping you comfortable in any season.

2. What is 22 momme silk, and why is it important?

22 momme silk refers to the weight and quality of the fabric. A higher momme count (like 22) indicates that the silk is denser, more durable, and luxurious. It provides a soft, smooth texture that lasts longer and offers superior comfort compared to lower momme silks.

3. How do I care for my silk products?

To keep your silk products in their best condition:

  • Hand wash with cool water and a gentle, silk-friendly detergent.
  • Avoid machine washing and do not wring the fabric.
  • Air dry your silk items away from direct sunlight or heat.
  • If needed, iron gently on a low heat setting.

We recommend following care instructions to maintain the softness and luster of your silk for years.

4. Can I sleep on silk every night?

Absolutely! In fact, silk is perfect for every night use. Its smooth texture reduces friction on your skin and hair, which can help minimize sleep lines and prevent hair damage. Plus, its breathable nature helps keep you cool in summer and warm in winter, promoting a comfortable night’s rest.

5. What makes your silk products unique?

At ROSEWARD, we offer both 19 momme and 22 momme real silk, each providing a unique experience:

  • 19 momme silk is a luxurious and lightweight option, perfect for those seeking soft, breathable fabric for everyday use.
  • 22 momme silk is thicker and more durable, offering a premium feel with a natural sheen that’s perfect for long-lasting wear.

Both options are crafted to the highest standards of quality, comfort, and elegance.

6. Are your products hypoallergenic?

Yes, real silk is naturally hypoallergenic and gentle on sensitive skin. It resists dust mites and allergens, making it an excellent choice for people with allergies or skin sensitivities.

7. Can I use silk products if I have sensitive skin?

Yes! Silk is an ideal material for sensitive skin. It is naturally gentle, free from harsh chemicals, and less likely to cause irritation compared to synthetic fabrics. In fact, the smooth surface of silk helps reduce friction and prevents skin damage.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. You can check the estimated shipping cost and delivery time at checkout.

9. How do I know if my silk product is authentic?

At ROSEWARD, we pride ourselves on offering 100% real, high-quality silk. We source only the best materials and ensure that every product meets our high standards for authenticity and luxury. Look for the momme count on our product descriptions as a sign of quality.

10. How should I store my silk items?

To keep your silk in top condition:

  • Store your silk products in a cool, dry place, away from direct sunlight.
  • Avoid hanging silk items for long periods, as this can distort their shape.
  • Use breathable storage bags to protect your silk from dust.

11. Do you offer gift options?

Yes! We offer beautiful gift wrapping for all our products. Silk makes for an incredibly luxurious and thoughtful gift. You can select the gift wrap option at checkout or add a gift card to your order.

12. How do I leave a review for my purchase?

We love hearing from you! To leave a review, visit the product page of the item you purchased and click on the "Write a Review" section. Your feedback helps us continue to create products that you’ll love!

13. Can I return or exchange my silk products?

We want you to be completely satisfied with your ROSEWARD purchase. If you’re not happy with your product, you can return or exchange it within 30 days of receipt. Items must be unused and in their original condition. Please refer to our Return Policy for full details.

14. Why is your silk so luxurious?

We use premium 22 momme silk, a high-quality material known for its smoothness, durability, and natural shine. Our commitment to ethical sourcing and responsible manufacturing ensures that every ROSEWARD product meets the highest standards of luxury.