Shipping policy

At ROSEWARD, we believe that your experience should be just as luxurious as our silk products. That’s why we strive to offer quick, reliable, and eco-friendly shipping, ensuring that your order arrives promptly and safely.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Order Confirmation: You will receive a confirmation email once your order is placed, and another email with tracking information once your order has been shipped.

Shipping Methods & Rates

We offer the following shipping options:

Domestic Shipping (USA)

  • Standard Shipping: Estimated delivery time of 2-5 business days.
  • Expedited Shipping: Estimated delivery time of 1-3 business days.
  • Free Shipping on all orders (within the contiguous U.S.).

International Shipping

  • Canada & Mexico: Estimated delivery time of 7-14 business days.
  • International (Other Countries): Estimated delivery time of 10-21 business days.
  • Shipping rates are calculated at checkout based on the destination country.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website.

Shipping Delays

While we aim for timely delivery, please note that shipping times are estimates and may be affected by external factors such as weather, customs, or high demand. In case of any significant delays, we will notify you promptly.

Order Issues

If you experience any issues with your order, please reach out to us immediately. We are happy to assist with:

  • Incorrect shipping address
  • Lost or damaged items
  • Missing packages

Please contact us at angela@roseward.life or via our Contact Us page.

Packaging

At ROSEWARD, we value the environment, so we use eco-friendly packaging to reduce waste while still delivering a luxury experience. Our products are carefully wrapped and sealed to ensure they arrive in pristine condition.

Customs & Import Duties

For international orders, please be aware that customs duties and import taxes may be applied upon arrival in the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information.

Thank you for choosing ROSEWARD. We are committed to providing you with a luxurious shopping experience from start to finish.